Before Curacel, Universal Insurance had been dealing with a rising number of fraudulent claims, alongside inefficiencies in their operations that slowed down the claims process. This resulted in increased financial losses, longer Turn-Around Times (TAT), and added pressure on the team, making it difficult to maintain smooth and efficient claims management.

Facing the challenge of high inspection costs and slow processing times, Universal Insurance needed a way to optimize its operations. They partnered with Curacel, a trusted provider of AI-driven claims solutions, to tackle these issues. Curacel delivered a tailored automation system that reduced inspection costs and enabled faster underwriting and claims processing, allowing them to complete these tasks within a 24-hour window.

With Curacel’s AI-powered automation system, Universal Insurance was able to quickly address the rising fraudulent claims and operational inefficiencies. The team gained immediate access to streamlined claims processing, which drastically reduced inspection costs and Turn-Around Time (TAT). Tasks that previously took days or even weeks to complete were now processed within 24 hours, significantly boosting operational efficiency. This reduction in processing time not only improved customer satisfaction but also led to considerable cost savings, allowing the team to focus on more strategic initiatives.