We Put AI to Work Where It Counts

2025 was a year of multiples for us; we doubled down on proving AI's potential beyond insurance and at scale, putting more businesses in control. 

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We literally had dozens of reasons to celebrate every month, but we couldn't fit everything into this little canvas, so let's stick to some of our favourites.

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Highlight 01:

Support AI is live

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AI Agents that don't just answer, they act!

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Customer support is an operations bottleneck for many high-traffic, consumer-facing businesses. In 2025, we helped turn it into a competitive advantage. 

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With Support AI, teams saw faster resolutions, fewer drop-offs, fewer escalations — and more revenue conversions. 

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To top it all, our Support AI won the Gitex Nigeria Supernova Challenge 2025, and this was a testament to our innovative spirit at Curacel.

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Explore Curacel Support AI

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Highlight 02:

Health AI Processed Over $100 Million in Claims

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The Clinical Vetting Engine Insurers Trust Got Better!

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Health claims are where cost control meets patient trust. In 2025, we pushed Curacel Health further—strengthening the clinical vetting layer that helps reduce fraud, waste, and abuse before they become problems.

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By the numbers (2025):

• Claims Volume for 2025: 1,881,012
• Claims Value: $71,104,096
• Cost saved : $13,675,407

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Highlight 03:

Auto AI Adoption Grew by Over 50% 

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Transforming Motor Insurance with Ease and Speed 

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Every comprehensive motor policy starts with an inspection. More insurers used Curacel Auto AI to make that first touchpoint radically better—faster turnarounds, higher completion, stronger evidence when claims come in later.

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By the numbers (2025):

• Total inspections: 354
• Turnaround time: averages 15 minutes (vs 30 minutes in 2024)
• Completion rate: 71% → 99% across Auto AI-powered channels
• Damage detection accuracy: 93% of vehicle damages spotted by AI 

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Highlight 04:

Our family (and reach) got bigger!

2 markets unlocked, 10+ logos joined and/or expanded

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Do we say Bonjour or Marhaba? We’re excited to be working with new partners in Côte d’Ivoire and Saudi Arabia.

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When new markets choose Curacel, it’s validation that what we’re building works beyond borders—across regulatory environments, languages, and market dynamics. 

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Some of our outstanding innovative partners this year include;

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Highlight 05:

Curacel Pay turned 1 (and grew up)

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When Money Moves, the Records Have to Match

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In 2025, Curacel Pay evolved from "a payments feature" to a finance workflow that teams can actually run and reconcile without pulling their hair out.

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By the numbers (2025):

• 1,800+ transactions completed 
• $500K+ processed

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Highlight 06:

We Showed Up (Sometimes Showed Off)

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Shipping Product, Shaping Conversations

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In 2025, we didn't just build in private. We showed up - at industry events, in training rooms, on stage - and helped shape the conversation on what AI in insurance actually looks like.

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Highlights:

• Hosted AI in Insurance Today in East Africa
• Sponsored and participated in 10+ key industry events 
• Delivered executive trainings and participated in key policy-making forums
• Won GITEX Supernova Nigeria (2025)

We celebrate every EXCELLER (our people) shipping relentlessly, our partners trusting us with important work, and customers giving feedback that makes us better.

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Cheers to 2026!

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Want to see Curacel in action?

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Talk to our team