A customer asks a familiar question.
Where is my order? What does my plan cover? Why is this payment still pending?
CURACEL SUPPORT AI
Answer common questions, check records and bring in a human when judgment is needed.
The delay sits between the question, the right information and the next action.
Where is my order? What does my plan cover? Why is this payment still pending?
The answer may sit in a document, store, claims system or old conversation.
Support AI finds the information, answers and leaves exceptions with your team.
One agent for customer replies, staff support and service tasks.
Understand why the customer called, answer and transfer when a person needs to step in.
A customer calls to ask what documents a claim needs.
Answer common questions on web chat and messaging. Keep the conversation when a person takes over.
A customer asks when an order will arrive.
Find the answer, draft the reply and show the source. Your agent reviews it before sending.
An agent needs the latest return policy during a live chat.
Explain requirements and status, then route exceptions with the conversation attached.
A policyholder wants to know why a claim is still pending.
Explain payment status, balances and references. Route disputes and failed payments.
A customer paid but the account has not been updated.
Use your business knowledge, systems and support rules.
Policy questions, claim requirements, status updates and claims handoff.
Service questions, payment status and escalation for disputes.
Benefit questions, approval steps and handoff for sensitive requests.
Product questions, availability, delivery, returns and staff replies.
Product questions, delivery, returns and order status.
HOW IT WORKS
Start testing before you connect every system.
Build your agentAdd website pages or files, then check what Curacel has read.
Connect your store or business systems for live data.
Test real questions and fix missing information.
Choose a channel. Publish when the answers are ready.
Connect channels and data without replacing your systems.
Your claim is waiting for the hospital invoice. Once it is added, the claims team can continue the review.
Choose what the agent can use, check the source behind each answer, and send exceptions to a person with the full conversation.
Test your own agent →PRICING
Build and test your first agent before paying.
For testing your first live support agent.
For teams ready to handle more support.
For larger teams and more complex work.
For regulated or connected support workflows.
QUESTIONS
Yes. Add your website or a file, then test real customer questions. You decide when the agent goes live.
Yes. Curacel can use order, claim and payment records to share clear updates and next steps.
Yes. Support AI can answer questions on WhatsApp and hand off to your team when needed.
No. Curacel works with your knowledge and connected systems. Your existing tools remain the source of record.
Route it to a person with the question, conversation history and information already collected.
START WITH ONE REAL QUESTION
Add your website or a file. Test real answers. Go live when ready.
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