Built to Help Your Support Team Move Faster with Confidence
Understands Claims
Built with deep claims expertise, Curacel Support AI gets the context of support queries and responds in plain, accurate language your team and customers actually use.
Respond in Seconds, Not Minutes
No more switching tabs or digging through tools. Curacel Support AI suggests replies, pulls up claim info instantly, and helps your team move faster.
Secure and Enterprise Ready
From encryption to access control, Curacel Support AI is designed with enterprise-grade protection. It's safe, compliant, and ready to grow with your team.
How Teams Use Curacel Support AI
Instant Status Updates
Customers get real-time answers to their questions without the wait. Curacel Support AI instantly pulls accurate data and responds, reducing delays and repetitive tasks for your team.
Smart Routing
Every message is analysed and sent to the right team or agent. Curacel Support AI auto-tags and prioritises requests so nothing gets lost and no one needs to manually sort and forward conversations.
Info Lookup in Chat
Curacel Support AI surfaces the right information directly in the conversation, so agents don’t have to switch tabs or dig through tools. Everything stays in one place.
Suggested Replies
Get AI-powered, accurate replies as conversations unfold. Maintain a consistent tone while helping your agents resolve issues faster.
TESTIMONIAL
What our customers say
"Curacel Support AI transformed how we manage customer queries. Our team now resolves issues in minutes, not hours. It’s like having a supercharged assistant on every conversation.
Daniel Majekodunmi
THT
"Our entire Claims Process received a huge boost with Curacel. Our backlogs of claims reduced and we are more efficient as a company. Best decision we have made so far."
Sylvia Udemba
Havana Hospitals
"Using Curacel has made it a lot easier to receive, vet and process claims. It has also helped in providing transparency between us and our providers."
Mariam Mutero
UAP Old Mutual
Frequently Asked Questions
Pricing
No initial investment - It's a pay-as-you-go solution, which means you only pay for what you use. This makes it easy to scale up your claims processing without breaking the bank. And because it's a self-sustaining solution, you can be confident that it will pay for itself over time. In short, Curacel claims is a cost-effective way to streamline your insurance claims process and drive business growth
Is it an ERP?
Curacel is not just an ERP/CRM/Core business application for managing your insurance business. It is a sophisticated intelligence claims platform that uses cutting-edge technology to revolutionize the way you handle insurance claims. With Curacel, you can automate and optimize key processes, gain valuable insights into your claims data, and make more informed decisions about your business
Integration
The API integration process is straightforward and can be completed in just a few days, allowing you to start taking advantage of the platform's powerful features right away. The UI is user-friendly and the API is simple to consume, making it a breeze to use for teams of all sizes. And because the integration process is so efficient, you'll be able to see the benefits of using Curacel claims almost immediately
Security
To ensure the security and protection of your data, we have implemented several measures including:
1. Encrypting all data transmitted between our systems and your devices with SSL encryption and AES 2048-bit keys.
2. Detecting and preventing unauthorized access to our systems with intrusion protection.
3. Protecting against DDos attacks, which could disrupt the availability of our servicesIsolating different functions and data through a compartmentalization architecture.
4. Automating security tasks with the use of Amazon Macie to detect potential security risks in our data stores.
Book A Demo
Have an enquiry, request or would like to work with us? Let us know what your needs are and a member of our team will get in touch!
.svg)
