Built to Help Your Support Team Move Faster with Confidence
Understands Claims
Curacel Assist is trained to understand real claims conversations. It responds with clarity and relevance, using the language your customers and teams actually speak.
Respond in Seconds, Not Minutes
The AI suggests smart replies, retrieves claim information instantly, and keeps everything in one place so your team never has to jump between tools.
Secure and Enterprise Ready
Curacel Assist protects your data with end to end encryption, access controls, and activity logs. It is built to scale with your team while keeping security and compliance in check.
How Teams Use Curacel Assist
Claim Status Updates
Customers can ask about their claim and get instant answers. Assist pulls the right data and responds immediately, reducing wait time and manual effort.
Smart Routing
Messages are analyzed and routed to the right team based on what the customer is asking. No need for manual tagging or forwarding.
Claims Lookup in Chat
Agents can view claim information directly inside the chat. No switching tabs or searching through different tools.
Suggested Replies
Curacel Assist recommends accurate replies as the conversation unfolds. This keeps the tone consistent and helps agents move faster.
TESTIMONIAL
What our customers say
"We used to spend hours sorting through claim documents. Now, with Curacel Extract, our team reviews clean, structured data in minutes. It has completely changed how fast we process claims."
Daniel Majekodunmi
THT
"Our entire Claims Process received a huge boost with Curacel. Our backlogs of claims reduced and we are more efficient as a company. Best decision we have made so far."
Sylvia Udemba
Havana Hospitals
"Using Curacel has made it a lot easier to receive, vet and process claims. It has also helped in providing transparency between us and our providers."
Mariam Mutero
UAP Old Mutual
Frequently Asked Questions
Pricing
No initial investment - It's a pay-as-you-go solution, which means you only pay for what you use. This makes it easy to scale up your claims processing without breaking the bank. And because it's a self-sustaining solution, you can be confident that it will pay for itself over time. In short, Curacel claims is a cost-effective way to streamline your insurance claims process and drive business growth
Is it an ERP?
Curacel is not just an ERP/CRM/Core business application for managing your insurance business. It is a sophisticated intelligence claims platform that uses cutting-edge technology to revolutionize the way you handle insurance claims. With Curacel, you can automate and optimize key processes, gain valuable insights into your claims data, and make more informed decisions about your business
Integration
The API integration process is straightforward and can be completed in just a few days, allowing you to start taking advantage of the platform's powerful features right away. The UI is user-friendly and the API is simple to consume, making it a breeze to use for teams of all sizes. And because the integration process is so efficient, you'll be able to see the benefits of using Curacel claims almost immediately
Security
To ensure the security and protection of your data, we have implemented several measures including:
1. Encrypting all data transmitted between our systems and your devices with SSL encryption and AES 2048-bit keys.
2. Detecting and preventing unauthorized access to our systems with intrusion protection.
3. Protecting against DDos attacks, which could disrupt the availability of our servicesIsolating different functions and data through a compartmentalization architecture.
4. Automating security tasks with the use of Amazon Macie to detect potential security risks in our data stores.
Book A Demo
Have an enquiry, request or would like to work with us? Let us know what your needs are and a member of our team will get in touch!
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