How Topship Scaled Their Insurance Distribution Service With Grow

Topship is a Global shipping platform for African businesses that makes it easy for African businesses to export and import goods across the World. In 2022, Topship received over $2.5m in funding from YC and Flexport and currently helps over 1,500 merchants to move cargo and parcels from Nigeria to more than 150 countries. Over the past year, Topship has used Curacel Grow to process over a hundred policies.

Challenge

Topship faced challenges in scaling its insurance service, despite having an insurance provider. The need was for speed and scalability in insurance provision.

Solution

Partnering with Curacel Grow, Topship accelerated the insurance process, enabling instant customer insurance at checkout, without changing their existing insurance provider relationship. "Incorporating Curacel's technology made providing insurance easier," a Topship spokesperson explained.

Results

Post Curacel integration, Topship processed over a hundred policies, improving business transparency and better understanding of pricing and coverage for customer communication.

Streamlining Insurance Distribution through Technological Integration

As an international shipping platform, Topship is instrumental in facilitating global trade for African businesses. The logistics arena is dynamic and constantly evolving, necessitating flexible and robust solutions. One such crucial aspect of their operations involves insurance coverage. When Topship embarked on their journey of digitizing this segment, they faced hurdles in terms of speed and scalability.

“Despite having a relationship with a leading insurance provider, the sheer speed of growth and volume of our operations was a challenge,” explained a Topship spokesperson. "We needed a more nimble, scalable, and tech-driven solution."

Simplifying Processes and Enhancing User Experience with Curacel Grow

By leveraging Curacel Grow, Topship not only managed to accelerate the insurance process but also enhanced the customer experience. The technology enabled them to offer instant insurance at checkout, without needing to replace their existing insurance provider.

"Curacel Grow transformed the way we handle insurance. This technological solution is in line with our ethos of simplifying and enhancing user experience," added the spokesperson. "It’s the perfect example of how technology can be leveraged to make even the most complex processes more accessible and customer-friendly.”

The spokesperson further emphasized how Curacel's integration did not disrupt their existing relationships, but instead, acted as a catalyst, helping them serve their customers better.

Experiencing Tangible Results and Enhanced Business Transparency

Since integrating Curacel Grow into their platform, Topship has seen impressive results. They have managed to process and generate revenue from over a hundred insurance policies, which would have been near-impossible without the integration of Curacel Grow's API.

This integration has also given Topship an operational edge. The ability to track insurance numbers daily on the Curacel dashboard has led to increased business transparency. This real-time visibility into operations has been invaluable, enabling data-driven decision making, streamlining operations, and paving the way for continuous improvement.

Right Pricing and Clear Communication – Keys to Customer Satisfaction

Beyond efficiency, Curacel Grow's integration has empowered Topship to enhance their customer interactions. They have gained clearer insight into insurance coverage, which has enabled them to effectively communicate these details to their customers.

Furthermore, the integration has provided clarity on insurance pricing. This newfound understanding allows Topship to accurately price their insurance offerings, ensuring competitiveness and customer satisfaction.

"Working with Curacel Grow has helped us deliver on our promise of simplicity, transparency, and value to our customers. We've achieved operational efficiency and customer satisfaction, which are both critical to our continued growth and success," concluded the Topship spokesperson.

Company
Topship
Industry
Logistics
Location
Nigeria
Size
11-50

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How Topship Scaled Their Insurance Distribution Service With Grow
Topship is a Global shipping platform for African businesses that makes it easy for African businesses to export and import goods across the World. In 2022, Topship received over $2.5m in funding from YC and Flexport and currently helps over 1,500 merchants to move cargo and parcels from Nigeria to more than 150 countries. Over the past year, Topship has used Curacel Grow to process over a hundred policies.
Company
Topship
Industry
Logistics
Location
Nigeria
Size
11-50
11-50
www.topship.africa

Streamlining Insurance Distribution through Technological Integration

As an international shipping platform, Topship is instrumental in facilitating global trade for African businesses. The logistics arena is dynamic and constantly evolving, necessitating flexible and robust solutions. One such crucial aspect of their operations involves insurance coverage. When Topship embarked on their journey of digitizing this segment, they faced hurdles in terms of speed and scalability.

“Despite having a relationship with a leading insurance provider, the sheer speed of growth and volume of our operations was a challenge,” explained a Topship spokesperson. "We needed a more nimble, scalable, and tech-driven solution."

Simplifying Processes and Enhancing User Experience with Curacel Grow

By leveraging Curacel Grow, Topship not only managed to accelerate the insurance process but also enhanced the customer experience. The technology enabled them to offer instant insurance at checkout, without needing to replace their existing insurance provider.

"Curacel Grow transformed the way we handle insurance. This technological solution is in line with our ethos of simplifying and enhancing user experience," added the spokesperson. "It’s the perfect example of how technology can be leveraged to make even the most complex processes more accessible and customer-friendly.”

The spokesperson further emphasized how Curacel's integration did not disrupt their existing relationships, but instead, acted as a catalyst, helping them serve their customers better.

Experiencing Tangible Results and Enhanced Business Transparency

Since integrating Curacel Grow into their platform, Topship has seen impressive results. They have managed to process and generate revenue from over a hundred insurance policies, which would have been near-impossible without the integration of Curacel Grow's API.

This integration has also given Topship an operational edge. The ability to track insurance numbers daily on the Curacel dashboard has led to increased business transparency. This real-time visibility into operations has been invaluable, enabling data-driven decision making, streamlining operations, and paving the way for continuous improvement.

Right Pricing and Clear Communication – Keys to Customer Satisfaction

Beyond efficiency, Curacel Grow's integration has empowered Topship to enhance their customer interactions. They have gained clearer insight into insurance coverage, which has enabled them to effectively communicate these details to their customers.

Furthermore, the integration has provided clarity on insurance pricing. This newfound understanding allows Topship to accurately price their insurance offerings, ensuring competitiveness and customer satisfaction.

"Working with Curacel Grow has helped us deliver on our promise of simplicity, transparency, and value to our customers. We've achieved operational efficiency and customer satisfaction, which are both critical to our continued growth and success," concluded the Topship spokesperson.

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