Transforming Logistics Insurance: How Truq Scaled Up Coverage with Curacel

Truq is a 3rd party logistics company that uses technology to connect businesses and people to vehicles for their logistics needs. TruQ helps individuals and businesses find vehicles by matching them to the closest available driver.

Problem

Before integrating with Curacel, losses arising from trips were borne by the partner-driver and Truq. As a company with over 500 users and counting, this proved to be unsustainable in the long run and Truq sought out a better way to provide insurance for each trip.

Solution

Curacel Grow’s API technology has helped Truq provide instant insurance for all trips. Curacel was a great fit for Truq majorly because it was an all-in-one solution providing brokerage, technology and seamless insurance. Curacel stepped in as a broker to save Truq the time and manpower that could have been spent getting insurance on their own.

Results

Since partnering with Grow, Truq has been able to insure all business transactions on its platform and provide insurance on demand for individuals. Truq was also able to experience firsthand the ease of the Grow claims process when they had their first claim processed and paid out in November 2022. The process took less than a week with the Curacel team supporting them every step of the way.

Navigating a Complex Landscape


Being a technology-powered logistics firm, Truq was tasked with an intricate challenge: to navigate the intricate landscape of traditional insurance and provide a seamless, fast, and reliable service to their clients.

“The traditional insurance process was slowing us down,” admits the CEO of Truq. “We needed a comprehensive solution that resonated with our tech-forward approach.”

In Comes Curacel, the Game Changer

When Curacel's AI-powered platform, Curacel Grow, was introduced, it was a match made in logistics heaven. It provided an all-in-one insurance solution, expertly handling everything from brokerage to claim processing.

“With Curacel, we were able to fully integrate and automate our insurance process,” the CEO reveals. “The platform managed the arduous task of brokerage, freeing up our team to focus on delivering the best logistics services.”

A Transparent and Trustworthy Process

Transparency was a key ingredient that Curacel brought to the table. The platform provided Truq with detailed insights into every step of the insurance process, thus improving their credibility and reinforcing trust with customers.

“Curacel’s transparency feature was a game-changer,” shares the CEO. “Having the ability to see and explain the entire process to our customers bolstered their trust in our services.”

A Seamless Transformation and Boosted Customer Satisfaction

The adoption of Curacel led to an immediate transformation in Truq's services. With Curacel, Truq insured all business transactions, provided insurance on demand for individuals, and processed claims swiftly and efficiently, all leading to a significant uptick in customer satisfaction.

“With Curacel, we insured 100% of our business transactions and enhanced customer service,” the CEO proudly states. “Our first claim was processed and paid out in less than a week. It was a testament to the seamless efficiency of Curacel.”

By embracing Curacel Grow, Truq overcame the complex challenge of traditional insurance, providing seamless, quick, and reliable services. This move has not only bolstered operational efficiency but also significantly elevated customer service standards, solidifying Truq's position as a pioneer in the logistics industry.

“Our partnership with Curacel has been instrumental in our growth,” the CEO concludes. “We have revolutionized our insurance process, enhanced customer service, and set a new standard in the logistics industry.”

Company
Truq
Industry
Logistics
Location
Nigeria
Size
11-50

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Transforming Logistics Insurance: How Truq Scaled Up Coverage with Curacel
Truq is a 3rd party logistics company that uses technology to connect businesses and people to vehicles for their logistics needs. TruQ helps individuals and businesses find vehicles by matching them to the closest available driver.
Company
Truq
Industry
Logistics
Location
Nigeria
Size
11-50
11-50
www.mytruq.com

Navigating a Complex Landscape


Being a technology-powered logistics firm, Truq was tasked with an intricate challenge: to navigate the intricate landscape of traditional insurance and provide a seamless, fast, and reliable service to their clients.

“The traditional insurance process was slowing us down,” admits the CEO of Truq. “We needed a comprehensive solution that resonated with our tech-forward approach.”

In Comes Curacel, the Game Changer

When Curacel's AI-powered platform, Curacel Grow, was introduced, it was a match made in logistics heaven. It provided an all-in-one insurance solution, expertly handling everything from brokerage to claim processing.

“With Curacel, we were able to fully integrate and automate our insurance process,” the CEO reveals. “The platform managed the arduous task of brokerage, freeing up our team to focus on delivering the best logistics services.”

A Transparent and Trustworthy Process

Transparency was a key ingredient that Curacel brought to the table. The platform provided Truq with detailed insights into every step of the insurance process, thus improving their credibility and reinforcing trust with customers.

“Curacel’s transparency feature was a game-changer,” shares the CEO. “Having the ability to see and explain the entire process to our customers bolstered their trust in our services.”

A Seamless Transformation and Boosted Customer Satisfaction

The adoption of Curacel led to an immediate transformation in Truq's services. With Curacel, Truq insured all business transactions, provided insurance on demand for individuals, and processed claims swiftly and efficiently, all leading to a significant uptick in customer satisfaction.

“With Curacel, we insured 100% of our business transactions and enhanced customer service,” the CEO proudly states. “Our first claim was processed and paid out in less than a week. It was a testament to the seamless efficiency of Curacel.”

By embracing Curacel Grow, Truq overcame the complex challenge of traditional insurance, providing seamless, quick, and reliable services. This move has not only bolstered operational efficiency but also significantly elevated customer service standards, solidifying Truq's position as a pioneer in the logistics industry.

“Our partnership with Curacel has been instrumental in our growth,” the CEO concludes. “We have revolutionized our insurance process, enhanced customer service, and set a new standard in the logistics industry.”

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