A Shift from Manual to Digital: Curacel’s Collaboration with Lifeworth HMO

Lifeworth HMO, Nigeria’s foremost, proactive, and trustworthy HMO since 2014 has teamed up with Curacel to improve operational efficiencies and patient care services through digitization.

The Challenge

As a leading HMO, Lifeworth struggled with excessive paper documentation from numerous Service Providers. Their partnership with NHIA increased this workload fourfold, impeding their efficiency and ability to provide exceptional service.

The Solution

Lifeworth HMO partnered with Curacel to digitize their processes. This collaboration transformed Claims, Provider, and Pre-Authorization Management, moving from cumbersome paperwork to an efficient, digital approach, as applauded by their Provider Management Executive.

The Result

Implementing Curacel's digital solutions, Lifeworth HMO has significantly enhanced efficiency and cost-effectiveness, leading to improved client satisfaction. This pivotal change has been instrumental in achieving their business goals and reinforcing their market position.

Decreased Operational Cost

The introduction of Curacel’s digital solution has resulted in tangible cost savings for Lifeworth. The reduction in manual processing errors and administrative overhead contributed to a more financially sustainable operational model. 

Lifeworth's Provider Management Executive, Oladeji Abisola affirms, “Curacel has made our process paperless, it has reduced the cost of us getting paper. It’s a lot easier for us now.”

Simplified Claims Process for Efficiency

“We used to store a lot of documents, and when we needed to reference them, we would go through an extensive process to retrieve them manually. Now, we don’t do that anymore because we have an end-to-end system in Curacel that has saved us from having to input data manually”, shares Dr. Adekoya Tokunbo, Head of Health Services & QA, Lifeworth.

The application of Curacel’s digital solution at Lifeworth ushered in a simplified claims process, transforming the way documenting, managing, and processing claims are done. Healthcare providers can submit claims in real-time, eliminating the need for manual paperwork and reducing delays due to the instantaneous submission feature which expedites the entire claims processing timeline, enhancing overall efficiency. 

An Innovative Alliance

With the collaboration with Curacel, Lifeworth HMO has successfully embraced a digital future that prioritizes efficiency, and cost-effectiveness, and provides exceptional services to clients, thereby contributing to the company’s bottom line and improving customer retention and satisfaction.

Industry
Healthcare
Location
Lagos, Nigeria
Size
11-50

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A Shift from Manual to Digital: Curacel’s Collaboration with Lifeworth HMO
Lifeworth HMO, Nigeria’s foremost, proactive, and trustworthy HMO since 2014 has teamed up with Curacel to improve operational efficiencies and patient care services through digitization.
Company
LifeWORTH HMO
Industry
Healthcare
Location
Lagos, Nigeria
Size
11-50
11-50
LifeWorth

Decreased Operational Cost

The introduction of Curacel’s digital solution has resulted in tangible cost savings for Lifeworth. The reduction in manual processing errors and administrative overhead contributed to a more financially sustainable operational model. 

Lifeworth's Provider Management Executive, Oladeji Abisola affirms, “Curacel has made our process paperless, it has reduced the cost of us getting paper. It’s a lot easier for us now.”

Simplified Claims Process for Efficiency

“We used to store a lot of documents, and when we needed to reference them, we would go through an extensive process to retrieve them manually. Now, we don’t do that anymore because we have an end-to-end system in Curacel that has saved us from having to input data manually”, shares Dr. Adekoya Tokunbo, Head of Health Services & QA, Lifeworth.

The application of Curacel’s digital solution at Lifeworth ushered in a simplified claims process, transforming the way documenting, managing, and processing claims are done. Healthcare providers can submit claims in real-time, eliminating the need for manual paperwork and reducing delays due to the instantaneous submission feature which expedites the entire claims processing timeline, enhancing overall efficiency. 

An Innovative Alliance

With the collaboration with Curacel, Lifeworth HMO has successfully embraced a digital future that prioritizes efficiency, and cost-effectiveness, and provides exceptional services to clients, thereby contributing to the company’s bottom line and improving customer retention and satisfaction.

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