Before partnering with Curacel, DEFMIS faced significant challenges managing health claims processes. The manual collection and adjudication methods led to delays, errors in claim reconciliations, and strained relationships with healthcare providers. These inefficiencies increased administrative workloads, prolonged claim processing times, and hindered DEFMIS from delivering prompt, accurate, and reliable medical services to retired KDF personnel and their families.

Facing challenges with manual claims management and lengthy adjudication processes, DEFMIS Kenya sought an effective solution to automate its operations. They partnered with Curacel, a trusted provider of health claims automation, to address these challenges. Curacel implemented its advanced platform to automate claims collection and adjudication, significantly accelerating processing times, ensuring accurate claim approvals, and greatly reducing administrative workload for DEFMIS.

With Curacel’s automated claims collection and adjudication system, DEFMIS Kenya was able to eliminate delays and manual errors in processing healthcare claims. The team gained immediate access to a seamless, automated solution that significantly reduced claim processing time and improved accuracy. Claims that previously required days of manual review and verification are now swiftly adjudicated, enhancing provider satisfaction and enabling DEFMIS to allocate resources more strategically toward improving healthcare services for retired KDF personnel and their families.